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How would you act in this situation? Check the full solution and explanation here Competency: Service Orientation Most Likely: 3 Least Likely: 1 Response 1: This response fails to demonstrate service orientation. You make no effort to assist the...
Response 4: This is a good response that demonstrates service orientation as you explain where the customer can find the information and ask the customer if there is anything else you can assist with before ending the interaction. However, you fail...
Study For The Postal Service Exam 473 With Help From Our Practice Tests!
The Personality Practice and the Work Scenario tests were challenging and really helped me think about my answers in terms of what the employer was looking for. I received several conditional offers and was eventually hired. The test is one of the four new assessments the USPS uses since April , following the retirement of the old exam.
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To score high and improve your chances to get the job, use this question U. One of the customers on your route moved to a different unit at the same apartment complex. You know he has moved but you have not received a change of address. He flags you down one day and wants to know why he is not getting his mail.
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Ace The 2021 USPS Exams (Prev. Known As Postal Exam 473) - With Accurate Practice Tests & Guides
What would you most likely do? Inform him that until you receive a change of address, you cannot deliver to the new address. Tell him that you are holding it at the station until you receive the change of address, which is postal policy. Tell him you will bring it all to him tomorrow but if he has not submitted a change of address, he should do so soon. Give him a change of address card that you keep in your truck and tell him he must submit it soon or they will send his mail back to the sender after a certain time.
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Postal 473 Exam [2021 Update]
Incorrect answer. Please choose another answer. What would you least likely do? It is time for your break, but the work is unfinished, and you are behind schedule. Go to break. You are almost finished, so ask your supervisor if you can finish and go on your break later. Remind your supervisor that it is your break time in case she wants someone to work the mail while you are gone. Ask someone to finish up so you can go on break. You find a stamped letter on the ground next to the mail box that appears to be outgoing mail.
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The flag on the mail box is up. Leave the letter on the ground, as its outside the scope of your responsibility. Put the letter back in the mail box and leave the flag up to let the owner know the mail was not picked up, so she can examine it. Pick up the letter and process it as if it was posted to be mailed. Knock on the mail box owner's door and ask if it's her mail. You are manually casing mail and you hear two co-workers gossiping about another co-worker who is close enough to hear them. Quietly tell the two gossiping co-workers that the person they are talking about can hear them.
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Mind your own business and keep it to yourself. Join the conversation and try to change the subject. Later tell the person that was being talked about that those two people gossip about everyone and not to let it bother her. A container of mail from your machine has been taken to the dock to be loaded on a truck, and you realize you may have put a tub of mail in it which does not belong there. This means that it could go to the wrong postal station. Leave your station and run to the dock to see if the truck has left to fix your mistake. Ask your supervisor if you can run to the dock to see if you can rectify the mistake. Tell your supervisor what you suspect and ask if she can call the dock to find out if the truck is still there. There's no need to do anything. No one will know it was you that made the mistake. Two co-workers get into a heated argument on the workroom floor. One of them is a friend of yours.
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Postal Service Practice Test
Take your friend's side and join the argument. Get a supervisor in case punches are thrown. You are there to do your job, so you avoid the situation. Approach the two and ask them to calm down. A customer asks for a book of stamps. When you tell her the amount, she says she does not have enough money. Tell her you are sorry, but you must collect all the money. Find out how much she is short and pay it for her. Offer to sell her fewer stamps that are within the amount of money she has. Give her the stamps and ask her to drop the money off later. A customer complains to you about another clerk saying that the clerk was rude and uninformative.
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Postal Exam 473 / 473E
Introduction This is a common section in all the VEA versions. It contains a brief paragraph on the history of the postal services, jobs mapped to the test you are writing, necessary instructions and one sample question for each constituent section. Work Scenarios The Work Scenarios segment is common for all versions of the VEA though, as mentioned earlier, it is christened differently in This section assesses your intrinsic situational awareness in a typical work environment. Questions are of multiple choice behavioural type. Each has a write-up followed by different possible responses. If it so appears that none of the options appear most likely or least likely to you, pick the closest ones. On the face of it, there is no right or wrong response. You are expected to answer the question based on how you would respond to a similar situation in real-life.
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Postal Employees
However, keep in mind the increasing focus on soft skills, customer centricity and importance of being a solid team player. That should help you pre-empt the desirable skills being looked for. Nonetheless, ensure you are happy with your choice before you move on to the next question. You are not allowed to go back to the previous question after you have moved ahead! These are generally in-built test mechanisms to check your behavioural consistency on situational judgement. Being honest and consistent is the key! Sample Question 1 You are approaching the lunch hour in your shift. It is the Holiday season and your day has been really busy.
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Free Postal Exam Practice Tests [2021 Update]
A customer comes in and asks to check if she can redirect the shipment she had sent a while back. This is usually a time taking activity that might delay your lunch break. Select the action you will be most likely to take and the action you will be least likely to take while attending to the customer. Response: Option 1 is not the best recommended option. You manage not to delay your lunch break. You also help her by informing of the option to check eligibility online.
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Post Office Jobs
However, in effect, her actual query still remains unaddressed and the customer is likely to leave unsatisfied. Option 2 is far from ideal. You are only finding an excuse of not doing your job. In addition, you are needlessly redirecting customers to an escalation authority. This is not expected from a customer-centric team member role.
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Postal Exam 473
This should thus be the least desirable option. Option 3 could result in an irate customer. Even though you offer to help her checking for eligibility, the prolonged wait could leave you with an unhappy customer. Option 4 should be the most desirable. Irrespective of it being a busy day, the time taking nature of the task or impending lunch break, you do what you are supposed to do in the first place. You go the extra mile to ensure a satisfied customer experience. Sample Question 2 It is a busy Monday morning. There are lots of work to be done but you see your colleague continuously fidgeting and moving away from his desk for prolonged periods.
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You anticipate by the end of the day there will be a slippage in the work assigned to your team. Select the action you will be most likely to take and the action you will be least likely to take in this scenario. Even though you think that you have taken corrective option beforehand by reporting to the Postmaster, this reflects bad team-spirit. It could create a negative team environment and impact working relationship with your colleague in future. Option 2 is also not the most favoured option. While you proactively take additional work, the actual issue remains unaddressed. If the colleague is intentionally shirking work, you might end up with an errant colleague and unfair workloads to cover for him in future too. Option 3 should be the most desirable option. You show positive team spirit and open communication by talking to your team member about a perceived issue. You also find an opportunity to resolve the situation without escalating or hindering teamwork. Your colleague might be having genuine problems and would really appreciate some help from the team in times of need.
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473 Postal Services Aptitude Exam
Option 4 should be the least desirable. Talking about a colleague behind his back and instigating others to get him reported must never be encouraged in a well-functioning team environment. It contains questions specifically related to your past work experience. Understand that this is the place in the assessment where any information you submitted earlier as part of the application process may be corroborated.
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Publication A - Test Orientation Guide For Major Entry-Level Jobs
Therefore, while answering this section, make sure all details that you shared in previous phases dovetail with the responses you provide here. Be careful that all specifics on past work events, gap in employment etc, tally exactly. Needless to say, you are expected to be absolutely honest while presenting the facts. Any inconsistency may be the ground for immediate ineligibility. As in earlier sections, check your response before you move on to the next question. You may not go back to earlier questions. Ensure you have exact dates for important employment events. This should avoid any inadvertent discrepancy while taking this test. It is also by far the segment with the most number of questions. All questions are behavioural types and are meant to gauge your personality fitment to the role you are applying for.
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How Do You Register To Take The Postal Exam ?
You would be typically presented with a combination of two statements say, statements A and B and required to choose your response on a subjective scale — Most like statement A, Somewhat like statement A, Somewhat like statement B, Most like statement B. Since these are behavioural questions meant to assess your personality traits, there can be no obvious right or wrong answer. But if you have researched the job role well, you may still guess the desired behaviours. Best bet, be honest. As in other parts involving behavioural questions in all VEA versions, there are checks and balances internally to weed out attempts to con the system. There can be complementary questions and you need to be careful so as not to get flagged for behavioural inconsistency.
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Postal Exam 473: The Definitive Guide
Note that, it is highly probable that neither of the two statements will exactly describe your approach. Pick up the statement that reflects more like you usually behave. Trust your gut! Identify which of the following statements describes you best: Response: Respond to reflect your general approach to work. Keep in mind the kind of behaviour that would likely be expected from you in the position you are applying for. For example, work in carrier, mail handling or mail processing roles can be very repetitive and mostly follow a defined set of activities. If you largely like jobs with lots of variations, you might sooner or later feel your work dull or tedious in these roles. Obviously it will not imply a great fitment.
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Post Office Exams, Schedules, And Practice 473 Tests
On the other hand, customer service clerk jobs in sales, service or distribution might have to deal with different situations with different customers. As the nomenclature suggests, the goal is to find how adept you are at identifying differences between two separate numbers. The test itself looks deceptively simple. There would be 12 questions in total and you may expect them to be presented in groups of four. Each number would be an 8-digit string. Be careful and vigilant as you check out the number strings. As soon as you find the first anomaly, do not check any further. In case you find it difficult to visually check and compare entire strings, feel free to devise your own ways — you may start from the left and check two numerals each or divide in groups of four.
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Postal Exam The Definitive Guide
It should be fairly easy with rigorous practice. You may also want to say out the numbers aloud or use a stylus, pen or pencil tip as an aid if that helps to focus. Be confident of your responses before you move on to the next set of questions. You would not be allowed to move back to the previous set. If there are 4 or more consecutive zeros, check carefully — that sequence might hide a possible mismatch. PRO TIP 8: Even though it is nowhere explicitly stated in either the or versions, you may benefit by working this section quickly and, of course, correctly!
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Postal Exam Start Your Career With The USPS Today
It appears that the internal mechanism may keep a tab on the time taken to complete this section. It could be advantageous to complement accuracy with speed to jack up your score. Sample Question 4.
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Test 473 For Orientation Guide Major Entry-Level Jobs
I also got the derived prefeence points bc my husbands a veteran. I was told at the 2nd interview they liked me and check email everyday. Never heard anyrhing so i emailed the lady and she said i would be hearing from HR anyday and check spam and still nothing. Its discouraging for sure! I also have pre hire on many apps i submitted so its just waiting. Good luck too you tho! Upvote7 Report Answered April 6, I actually interviewed and was hired.. Upvote7 Report Answered February 24, On the job application, some have fine print saying to add certain Emails to your Not Spam list because they outsource some of their work, so it may have been put in the spam folder and missed.
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Postal Exam Practice Tests | Postal Service Exam
Necro post for people like me who had this problem with no internet solution available. Upvote Report Answered November 28, Our situations are pretty much the same with the exception that after the interviews you should've received an email offering you the position as well as scheduling your drug test and background check. From reading other posts on this forum that could be an indeterminate amount of time or not the same order. I interviewed on 9 Nov but didn't receive the offer for another week and a half. Its all a waiting game which i'm sure you're pretty accustomed to with your background.
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Postal Exam Part A - Medicoguia.com
Patience is a virtue i'm learning through this process. Good luck and thank you for your service Upvote6 Report Answered November 2, - Carrier Former Employee - Stamford, CT You should be waiting until one of the carriers is ready to retire or get transferred,or if new routes open up that is always a possibility Upvote3.
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USPS () Exam: The Complete Guide + 5 Practice Test Questions
To locate jobs on the Postal Service's web site follow the guide that we developed on this site to help you navigate their application process. The Battery Examination covers the majority of entry level hiring although some offices also maintain custodial registers, which by law, are reserved for veteran preference eligibles. All of the skilled maintenance positions require examination A separate announcement, examination number , is required for Electronics Technician positions. Click here for more information about the Postal Exam. Comprehensive sample practice exams with answer keys are included in Post Office Jobs.
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Postal Exam Practice Test - Practice Test Geeks
It can be a fellow worker, a spouse, or just a good friend. Try various study routines until you hit a combination that works. Try studying in 20 to minute sessions, with 5-minute breaks in between, or stretch it out to hour intervals. A good study routine will improve your test scores. The following strategies will help you improve your grades. Use these strategies on the practice tests in this book and when you take your actual Postal Service exam. If you practice these techniques now, when you take the postal exam they will become second nature. Eliminate the answers in multiple-choice questions that make no sense at all.
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You can often eliminate half of the answers through this method. Only select an answer with these words in it if you are absolutely sure it is the right answer. If two answers have opposite meanings, take your time and look closer. Many times one of the two is correct. Place a mark next to answers that you are unsure about. After completing the remainder of the exam, go back and review these questions and make a final selection. One word can dramatically change the meaning of a sentence. Read each question word-for-word before answering.
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Friday, April 23, 2021
473 Usps Exam
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